Related FAQ - Following related FAQ will help you find answer quickly.

How to Reset Q*coin Wallet Password

What is QuuBe?

Click here to register!

How to Purchase Q*coins?

Can Q*coins be refunded?

Please  kindly contact Quube CS center if you want to refund for Qcoin voucher.

The refund procedure may vary depending on whether Q coin voucher is topped up or not.
If you have redeemed Qcoin voucher, you need to complete Qcoin refund process after sending Qcoins in your Qcoin wallet.
Once you contact Quube CS center, we will inform you how to proceed Qcoin refund process on My Quube.

For more information, please contact Quube CS Center.

☞ Go to Qoo10.com
☞ Go to Qoo10 Singapore
☞ Go to Qoo10 Malaysia
☞ Go to Qoo10 Indonesia

How to Find Q*Coin Password

How to Purchase Items ?

How to Backup Q*Coin Password

– If you Backup Q*coin password file, you can find your Q*Coin password when you forget it.

Please go to QuuBe App and find the Q*coin wallet password accordingly.
QuuBe Apps – Qbox – My Wallet – Setting – Turn on Backup Q*coin password file.

※ If you don't backup Q*coin password file, you need to reset the password and go thru identification.
※ According to your balance, you may be asked to submit identity document. 

Confirmed the Delivery by Accident

Once you confirmed delivery, there is no way to retrieve to the previous status.

Normally the delivery will proceed regardless of whether you have confirmed the delivery or not.
Thus, we advise you to check item’s shipping info under recent order page.

For more information about delivery, please refer to the Item’s Q&A or directly send inquiries to the seller via Qpost.

☞ Contact seller

I can't withdraw settlement after Q*coin redemption

If you’ve registered as seller at Qoo10 Singapore / Global / Indonesia / Malaysia, redeemed USD balance will be transferred to the seller’s Q-account next day automatically.

If you redeemed Qcoin on Sep 1^st, redeemed USD will be transferred to Qoo10 – Qaccount on Sep 2^nd.

Seller can exchange / withdraw the transferred amount at main Q-account.

What is Q*coin?