FAQ

 Q1. What am I supposed to do if item doesn't arrive?

A. You can drop us an email at marketing@tonggarden.com.sg 

Shipping

• Major Shipping company: We use Singapore Post and Qxpress Logistics to fulfil the orders. 
• Usual Shipping period: Normal Period 3- 5 working days. Festive Period: 7 - 10 working days 
• Shipping rate: Shipping rate can differ from item to item. Please see the individual item page.

Refund/Return

• If you want to get a refund or return an item you received, please apply on my Qoo10.
  Alternatively, you can drop us an email at marketing@tonggarden.com.sg with your order number, subject matter as well contact number. 

• We don't accept the cases below:

  • - ex1) over 7days from receiving the item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.