FAQ

EX) Q1. What am I supposed to do if item doesn't arrive?

A. Please drop us a message and we will reply to you as soon as possible.

Shipping

• Major Shipping company: Own logistics
• Usual Shipping period: 1-3 days
• Shipping rate : Shipping rate can differ from item to item. Please see individual item page.

Refund/Return

• If you want to get refund or return item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • - ex1) over 2 days from receiving item
  • - ex2) if items are open/used or damaged
  • - ex3) sending item without prior contact.