Q1. I've put items in the cart. Later, I tried to order but I couldn't because they say it's sold out. Why does this happen?

A. We are sorry to read this. Some items run out of stock faster as they are in high demand.

Q2. What am I supposed to do if the item doesn't arrive?

A. Please contact us at sales@losandesco.com sharing your order # and we will solve it for you.

Shipping

• Major Shipping company: QExpress
• Usual Shipping period: QExpress
• Shipping rate: Shipping rates can differ from item to item. Please see the individual item page.

Refund/Return

• If you want to get a refund or return an item you received, please apply on my Qoo10.

• We don't accept the cases below:

  • 1) over 7 days from receiving the item.
  • 2) if items are open/used or damaged.
  • 3) sending items without prior contact.