Shop Information

Management Staff: Lifestream Group Official Store

Contact

Main: +65 6535 7333

Operating Hours: Monday - Friday, between 9.00pm - 6.00pm


Return & Exchange Policy

By purchasing from Lifestream Group Official Store, you accept and agree to be bound by and comply with our policies.


Submission of Claims:


Missing Item


Required Document:

• Picture of the items within the parcel package and the delivery information
• The shipping fee will be incurred from the seller end

Defective item


Required Document:

• Picture of the defective area of the received item and the delivery information 
• The shipping fee will be incurred from the seller end

How to submit a return or exchange from the buyer's end? 

Under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'
We'll assess the claim issue with the provided picture and inform you of the progress.


We don't accept the following cases below:

• Over 7 days from receiving the item
• If the item is open/used or damaged
• Sending item without prior contact