Welcome to Mama and Sweet Pea!
We appreciate good communication and try our hardest to make your Aliexpress experience a good one. If something is not detailed enough for you、 or you would like more information、 please just ask. We would rather you ask before you purchase、 than have to be unhappy、 because you didn¡¯t get all your questions answered、 or you ¡°assumed¡± something about the listing. You can leave us message at message center or use trademanager to contact us(trademanager: cn1001073433).
If you don¡¯t check your email regularly、 we would appreciate that you could leave your cell phone number after you place an order. In case that we can¡¯t reach you、 we could send you SMS.
We also love good feedback、 this is what keeps our good reputation on Aliexpress. Please stop by after you receive your items to leave us positive feedback! If there¡¯s some reason you¡¯re not satisfied、 we would appreciate the opportunity to try to fix the issue before you leave negative feedback.
(1) prepare time: items will be sent out in 1-7 working days after you done the payment. Then you can track them on line.
(2) Delivey method:
a. China Post Air Mail. You can track the items through alibaba system or post website. Affected by weather、 holidays and other factors、 the delivery time with China Post is unstable . If you have specific requirements for delivery time、 please use express shipping service.
b. If you need to delivery by other method( EMS/ UPS/DHL/FedEX)、 there is differences of delivery fee need to pay、 please find it when you place an order. For some countries、 there\'re multiple choices on shipping company、 it wouldn\'t cost you much and is faster than China Post air mail. Please find the information here: Other shipping options
c. In order to ensure you receive your order tax lower upon import、 we\'ll declare it as a \'GIFT\'/sample with a lower value、 this lower price does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules.
Attention to Russia customers: please mark full name of addressee. According to new rules of Russian Post、 it\'s very important when you pick up your parcel at local post office. So please make sure shipping information is the same with your passport、 or the package will be sent back to China.
(3) Delivery fee: The buyer is responsible for any tax and/or duty charged by your country. Mostly of time、 you need no extra fee to pay.
about return: we hope our products can always make you happy. If there\'s something wrong、 please contact us at the first time、 though chat on line system or e-mail in 3 days after the arrival、 better with pictures to show the problem clearly.
If you need to return、 Return has to be done in 7 days after the arrival、 the buyer is responsible for the delivery fee.
Trademanager NO. : cn1001073433