1) 14 days return and money back guarantee.
2) All of our products come with 1 year warranty.
Return:
1) if this item defective upon receipt、 customer has up to 14 days from date of receipt for exchange of a new one.
2) All return items must be in original box and not be used. Our customer service oriented person will inspect the returned item before refund or exchange.
3) You will be responsible for the return postage.
4) We do not accept any return of physical damaged item.
5) After 14 days、 we can only make replacement or repair and customers need to be responsible for the return postage.
6) Please contact us before return、 a return form and the return address will be given after your return request has been issued.
Please not that all purchases must be returned within 14 days of purchase. Include your name、 address、 item、 daytime telephone、 how you paid、 and if you are requesting a redund or exchange
Shipping Description:
Shipping Term:
1) We will be Shipping to the address on Qoo10. Please make sure the address is correct.
2) Service Transit Time is depends on the carrier and local customs/duties. If you do not receive your item on time、 please contact us immediately for further assistance.
Shipping Method:
1) We will be Shipping by Normal Mail. please contact us if you need Registered Mail (with tracking number) and you need pay extra shipping fee.For Normal Mail、 you can not track it online、 so we advise you better choose Registered Mail/EMS/DHL etc. when your item price is high.
2) All of items will be shipped out within 1-2 working days upon cleared payment(except Saturday and Sunday).
3) Normally it will take 7-15 business days arrive your address(however some mails can be delayed up to 20 business days. please be patient on it.)
Contact US: Please feel free to contact us via massage、 if you have any inquiry regarding the item or our service before leaving feedback. We will try to reply any message within 24 working hours.
The Positive Feedback and 5 of DSRs is very very important for us. It is our life to survive . we will do our best for let you 100% satisfication
Thanks for your coming.