🙋♀️ Return and Exchange Policy ( Apply to Personalized Apparels only)
Kindly ensure everything is correct before placing an order (E.G. Name, Design)
Once the order has been processed, no exchange of design will be allowed.
Please note that once the personalized shirt has been completed, no return or refund will be allowed unless there is a quality issue.
Nonetheless, we do offer Size-to-Size exchange ❤.
Perish the thought of getting unfit sizes.
If the size you have selected does not fit after receiving the apparel and trying on, we do offer one for one exchange. However, please kindly read and adhere to the details below. 👇
1.Only size to size exchange will be accepted, E.g (Size S to Size M), or (Size M to Size S). No changes in design or name will be allowed. Each order is entitled to one-time exchange only, please be sure that you want to do the exchange before requesting.
2.If there is a quality issue, changes to both sizes and designs will be allowed during the exchange.
3.Personalized Apparels to be exchanged must be returned without being washed or damaged in any form within 7 days from the date of RECEIVED.
4.Please be aware that In the case of exchanging sizes, we will not bear the shipping fees. Buyer is responsible for paying the shipping fees of returning and dispatching the exchanged apparels.
5.If the exchange is due to quality issue, we will bear the shipping fee of both returning and dispatch.
6.Exchange on site is possible, please Whatsapp us at +65 90339353 or call us at + 65 65533133 to inform us about the exchange details and make an appointment.
7.Each order is entitled to one-time exchange only, please be sure that you want to do the exchange before requesting.
8.For more details on returning items or anything else, kindly whatsapp us at +65 90339353 or + call us at 65 65533133.